I have eCard/Partner Cashback but the partner is no longer accepting FavePay. What should I do?

We are sorry to hear about this! Rest assured, you can contact us [e-mail] our Customer Happiness team to check further. To help us handle your concern faster, please provide the below details in your email. 

Information needed: 

• The partner and outlet name that you visited
• The date and time of your visit
• The staff name that attended to you(if recalled any)
• The reason the partner didn't accept FavePay(if shared any)
• The proof of the repayment you made directly to the partner using an alternative payment mode(if any)

Once we receive the information, we will keep you postedon the outcome via email within the next 2-5 working days (excluding weekends and public holidays).